Job Description
* Supervise the Public Area team, ensuring all guest‑facing spaces meet Fairmont’s luxury cleanliness and presentation standards
* Conduct detailed inspections of lobbies, corridors, restrooms, spa areas, and public lounges to guarantee flawless appearance
* Support the Housekeeping Manager in coordinating daily schedules, priorities, and service expectations
* Lead by example, maintaining a polished, professional presence throughout the hotel
* Ensure timely completion of cleaning assignments, managing productivity and service flow
* Provide coaching, guidance, and on‑the‑job training to Public Area Attendants
* Respond promptly to guest requests, ensuring warm, anticipatory, and personalised service
* Collaborate with Front Office, Guest Relations, Engineering, and Spa teams to support seamless operations
* Monitor stock levels, equipment, and cleaning supplies, ensuring efficient usage and replenishment
* Support service recovery, addressing guest concerns with discretion and professionalism
* Maintain accurate records of cleaning schedules, maintenance issues, and inspection reports
* Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times
* Uphold health, safety, and hygiene procedures, including COSHH and manual‑handling guidelines
* Participate in daily briefings, sharing updates on occupancy, events, and operational priorities
* Assist with onboarding and training of new Public Area team members
* Promote a positive, collaborative, and guest‑focused team culture
* Ensure lost‑and‑found procedures are followed accurately and securely
* Support additional tasks as required by the Housekeeping leadership team
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* 2 years’ experience in housekeeping or public area cleaning, ideally within a luxury hotel environment
* Previous supervisory or team‑leading experience strongly preferred
* Strong communication and interpersonal skills with a polished, professional presence
* Exceptional attention to detail and commitment to maintaining luxury standards
* Knowledge of cleaning procedures, hygiene standards, and public area presentation
* Understanding of UK health & safety regulations, including COSHH
* Strong organisational and time‑management skills
* Ability to lead, motivate, and support a diverse team
* Basic IT skills for housekeeping systems and reporting
* A passion for luxury hospitality and creating exceptional guest experiences
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people