Role: Operational Team Leader
Location: Liverpool, office based
Working hours: 37.5 hours a week - Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.
Salary: £35,948-£45,216 plus an achievable annual bonus of £2,500, paid quarterly
What you will be doing
* Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures
* Conduct regular one-to-ones, performance reviews and objective setting
* Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
* Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc)
* Champion continuous improvement and process efficiency within the department
* Collaborate with other team leaders and managers to ensure alignment across departments
* Ability to interpret MI and use data to drive performance
* Monitor claim quality and compliance through regular audit and feedback loops
What we’re looking for
* Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
* To lead by example and endorse the company behaviours and values
* Previous motor claims experience would be advantageous however not essential
* Highly motivated self-starter
* Clear, focused and determined approach to problem solving
* Authoritative manner with ability to listen
* Persuasive, strong, and confident communication skills
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