AAre you:
· Looking for a hybrid office-based work from home customer service role? In a Full Time Fixed Term Contract for 12 months. 35 hours per week in a 6 week rolling shift pattern? Covering from 08:0-16:00 and 14:00-21:00 with rotating weekends. Premiums will apply.
· A natural organiser, someone who enjoys working in a collaborative environment, with customers and colleagues, who we place at the core of everything we do?
· Interested in joining our growing team of specialists, to plan the installation of drinks dispense equipment at over 90000 licenced premises across the UK? We support concerts, festivals, racecourses, stadiums and arenas including Hyde Park, Slam Dunk and the Isle of Wight Festivals.
· Ready to be welcomed into our key team of drinks dispense solutions experts who deliver customer service excellence and keep our customers pouring? At Innserve, we are One Big Team.
Working at Innserve, you'll enjoy:
* Competitive salary (£23366pa) + a performance-based incentive paid quarterly.
* Hybrid working: Offering flexibility and a great work-life balance.
* Generous holiday allowance: 23 days holiday + bank holidays + an additional 'Celebration Day' You can also buy or sell holiday days to suit your needs.
* Amazing core benefits: Life assurance, access to the award-winning app with GP appointments, counselling, and more, plus exclusive retail discounts.
* Personalised additional benefits: Tailor your benefits to your needs with our "All Inn" flexible benefits scheme. Receive a 'Flex Pot' to spend on additional benefits like Dental Insurance, Private Medical Insurance, Annual Gym Memberships, Critical Illness Cover, Increased Pension Contributions, Annual Travel Insurance, and more. Many options include coverage for your partner and children too
* Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
* Development opportunities: In-house training, and support to pursue external qualifications and apprenticeships.
Your typical day as an Maintenance Planner:
Our Customer Service Centre Maintenance Planners are the heart of our planning operation for our field based Installation Technicians. No two days are the same You'll act as a first point of contact for Innserve's colleagues and customers, planning and scheduling daily activities for our installations and maintenance teams. You'll take the lead in building strong relationships with customers, supporting them with outstanding customer care. Ensuring our teams work to agreed timescales, you'll be using a range of innovative tech to help you do this. You'll collaborate with a people across the business and your suggestions to improve any processes are encouraged and welcomed. We are looking forward to welcoming you to this busy, supportive team which is a key part of our customer service and field operations. Join us and make a difference
These are hybrid roles, which attract an unsociability premium payment. For these, shifts are: 6 week rolling flexi shift pattern of 5x 7.5 hour shifts per week. Your earliest start would be 8am and latest finish 8pm, with some weekends.
You'll already have:
* Confident communication skills, by phone, email, in person and webchat, and an ability to build effective business relationships with stakeholders including field engineers and customers.
* Experience in administration, CRM Systems, MS Office including Excel, customer service, call centre or contact centre.
* The flexibility to support colleagues and to work with changing priorities, to achieve the wider team goals.
* Strong attention to detail with the ability to be organised, self-motivated and work independently.
* The ability to plan and prioritize workloads with a structured approach.
* The desire to be a strong team player who wants to succeed and deliver excellence.
* Licenced trade/brewery/beer dispense/drinks dispense knowledge is useful but not essential.
At Innserve, we are One Big Team. Interested in joining us?
Job Types: Full-time, Permanent
Pay: £23,366.03 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Gym membership
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Store discount
Work Location: Hybrid remote in Tadcaster LS24 9HB
Reference ID: VAF463