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Abacus Solutions Group provided pay range
This range is provided by Abacus Solutions Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$25.00/yr - $27.00/yr
Direct message the job poster from Abacus Solutions Group
Abacus is looking for a Sea Logistics Customer Care Specialist in the Boston, MA area.
The Sea Logistics Import Coordinator is responsible for processing Sea Logistics shipments with high accuracy by using proprietary forwarding applications. Execution shall be performed in line with company operational procedures, Sea Logistics standards, and compliance guidelines, with a focus on operational excellence and customer service in collaboration with other team members.
Your Responsibilities:
1. Coordinate with shippers, truckers, and steamship lines for the import of shipments, including cargo collection, inland transportation, booking, document preparation, tracking, data quality, problem resolution, and ensuring compliance with regulations and routing information.
2. Ensure compliance with US Trade Control Laws and Regulations, manage documentation quality, proofread commercial documents, manage vendors, monitor profitability, and report deviations.
3. Monitor carrier and vendor performance, escalate issues, ensure DGM compliance, resolve client-related issues, and maintain high customer service standards.
4. Maintain communication with vendors, shippers, customers, carriers, and overseas offices, handle customer contact regarding exceptions, and ensure file maintenance, billing, and KPI adherence.
5. Resolve billing discrepancies, approve credit notes, ensure timely billing, and work on account implementation with sales.
Onsite 4-5 days a week
Seniority level
* Associate
Employment type
* Contract
Job function
* Supply Chain
Industries
* Wholesale Import and Export and Transportation, Logistics, Supply Chain and Storage
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Inferred from the description for this job
Medical insurance
Vision insurance
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Additional compensation info: Boston, MA $65,000.00-$75,000.00 2 weeks ago
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