IMH Recruitment are seeking, on behalf of their client, a Customer Account Manager. Key Tasks / Responsibilities: * Serve as the primary point of contact for all customer account management matters. * Manage required customer mailboxes as directed by Operations. * Communicate effectively and positively with all staff. * Collaborate with Operations to ensure accurate and timely management of customs documents, guaranteeing solutions are delivered in line with customer needs and objectives. * Support new customer-facing colleagues to ensure excellent customer service techniques are utilised. * Monitor service level agreements in real time to ensure they are not missed. * Build and sustain strong, effective, and long-lasting relationships with customers and internal stakeholders. * Act as a mediator between clients and internal stakeholders to efficiently resolve complex customs or customer-related issues. * Clearly and effectively communicate business changes as needed. Hours: 40 hours per week, Monday – Friday, on a 3-week shift rotation: * 7:00 AM – 3:30 PM * 9:00 AM – 5:30 PM * 11:30 AM – 8:00 PM Job Types: Full-time, Permanent Salary: From £26,500.00 per year...