Overview
HubSpot is looking for a Nordics Customer Success Manager who is interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. This role is open in our Dublin and London offices or remote from anywhere in Ireland or the UK.
In This Role You’ll Get To
* Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
* Work with your customers on a regular basis to understand their goals and align them with the necessary resources to achieve them.
* Partner with different teams at HubSpot to loor"solve for the customer" including onboarding, up-sell/x-sell, and renewals. You will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform.
* Your day-to-day is a mix of proactive and reactive work, with autonomy in managing your book of business. Proactive work includes 4-5 scheduled deep-dive meetings per day to review progress, provide strategic and tactical recommendations, and keep customers informed about latest features. Reactive work covers questions about invoices and general software usage.
* Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more HubSpot products and services to ensure retention and growth.
* Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot to overcome them.
Qualifications
* Fluency in written and spoken English & a Nordic language
* 2+ years of experience in a client-facing or account management role
* Business savvy with consultative, problem-solving, and issue-resolution skills
* Strong knowledge of the media/digital landscape
* Motivated self-starter who is hungry to learn and can provide strong examples of results while balancing demanding expectations
* Super organized, quick learner who works well under pressure
* Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
* Ability to build and maintain relationships, manage expectations, and identify issues requiring escalation
* Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently
* Support an ongoing partner relationship to maximise acquisition, retention, and up-sell rates
Why HubSpot
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
Accommodations
If you need accommodations or assistance due to a disability, please reach out to us using this form. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. We are building a company where people can do their best work and grow with our customers. We are recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, and HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Legal and Diversity Notices
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
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