Description
1. JOB TITLE: Ready-Made Products Operations Assistant
2. SALARY: £25,517 rising to £26,200 from 1st APRIL 2026
3. LOCATION(S): Leeds, Wellington Place.
4. HOURS: Full-Time, Mon – Fri between 8am – 5pm - A mixture of working from home and office based. You'll work in the office for the first few months to complete your training & get your systems up and running, and then working from home will be discussed with your Team Leader. Once fully competent, it will then be a hybrid approach - two days a week in office, 3 days homeworking.
About this opportunity
We have an exciting opportunity to join theReady-MadeInvestments &Ready-MadePensions Team to provide first class service to our customers!
This role involves working with new systems and processes - full training will be given, howeverwe'llneed colleagues who want to learn something new and will challenge processes with a focus on providing good outcomes, whilstdemonstratinga positive demeanour.
As this is working with arelatively newteam,you'llneed to be flexible in the nature of the workyou'llsupport. From back-office processing, handling workflow, helping resolve unexpected issues and speaking to customers.
Whatyou’llneed
• Handle inbound customer calls relating to their accounts and products, keeping it simple andassistingcustomers with their account enquiries
• Complete telephony, digital and admin-based tasks to service customer queries
• Take ownership of customer problems, solving them at first point of contact and raising any issues to leadership
• Lead your own development, through regular review of performance against businessobjectives, and take ownership for self-development
• Contribute to an environment where colleagues want to work, and customers feel valued
• Deliver first class customer service through the provision ofaccurate,professionaland friendly contact over the phone to a wide range of customer enquiries that cover the range of products and services offered
• Ensuring that all transactions are accurately recordedin accordance withinternal processes and procedures
• Establish relationships typically at peer level across the businessin order toclarify facts, verify technical details, exchangeinformationor resolve enquiries and issues.You'llbe encouraged to call these out asappropriate.
• Record all customer complaints received in line with the group complaints handling policy
• When requireddemonstratethe flexibility to support other business areas
• Be a true advocate of LBG values by promoting anddemonstratingthem in everything you do
About working for us:
Our focus is to ensurewe’reinclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We’recommitted to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets theminimumcriteria for the advertised job role.
We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term healthconditionor neurodivergent condition. Ifyou’dlike an adjustment to the recruitment process just let us know
We also offer a wide-ranging benefits package,
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• A range of wellbeing initiatives and generous parental leave policies
Ifyou’reexcited by the thought of becoming part of our team, get in touch.We’dlove to hear from you.
(Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.