Description
You will be joining the Consumer Servicing & Engagement (CS&E) Platform — a team dedicated to delivering a unified digital servicing experience for personal customers across their preferred devices. Our mission is to enhance the digital customer journey by driving engagement and enabling seamless self-service.
Taking ownership of one or more areas within our cloud infrastructure is a key responsibility for Senior Site Reliability Engineers (SRE). You’ll lead and mentor other SREs in your domain, with a strong focus on observability and operational excellence. Your key responsibility will be to identify and prioritize service improvements that have the greatest impact on our Service Level Objectives (SLOs).
What you’ll be doing:
1. Manages the development and/or operation of significant aspects of the data management system with guidance from senior colleagues.
2. Act as the lead for the SRE practice within the Engagement Lab, setting direction and standards.
3. Line manages a team of SREs across India and the UK, supporting their development and performance.
4. Own and continually monitorEngagement Lab dashboards covering incidents, problems, and changes.
5. Lead ServiceNow governance activities, ensuring data is accurate, compliant, and regularly updated.
6. Own and monitorapplications in SNOW, including dependencies, CIs, and CMDB records.
7. Provide evidence for controls, oversee NexusIQ scans, monthly infrastructure scans, and other source code controls.
8. Ensure SNOW records and change requests are compliant with internal governance and regulatory expectations.
9. Work collaboratively with internal and external stakeholders, including the Platform SRE team, to align on tooling, processes, and risk mitigation.
What you’ll need:
10. Proven experience as a Lead SRE, with a track record of managing distributed teams.
11. Hands-on experience withServiceNow, including risk and change, incident and problem modules.
12. Strong understanding of GCP cloud engineering, including orchestration and infrastructure automation.
13. Familiarity with Pythonand scripting for automation and monitoring.
14. Ability to assess and mitigate implementation risks across interdependent product portfolios.
15. Strong communication and stakeholder engagement skills.
Nice to have
16. Experience with Infrastructure as Code (e.g., Terraform, Ansible).
17. Knowledge of DevOps tooling (e.g., Jenkins, GitHub Actions, Harness).
18. Ability to incorporate best practices from other lead SREs and technical communities.
Why Lloyds Banking Group
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.