Overview
On behalf of the MOD, we are looking for a Service Readiness Analyst (Inside IR35) for a 6 month contract based remote with occasional need to attend the office in Bristol as required. This is an opportunity to join the MOD’s Defence Office for Small Business Growth, supporting the Department’s strategic agenda to enhance SME participation in the UK defence supply chain and drive economic growth by enabling small businesses to engage more effectively with defence procurement. You will ensure that new IT services supporting the Defence Office are fully prepared for launch and operational use as part of Initial Operating Capability (IOC).
You’ll work within a blended team of Civil Servants and Fixed Term Contractors to define functionality and operational requirements, ensuring services are robust, tested, and aligned with user needs. You’ll collaborate with the Project Manager, Service Transition Manager, Digital Product Manager, and Change Manager to coordinate delivery timelines, readiness activities, training, documentation, and operational handover.
Responsibilities
* Support the Service Transition Manager in designing processes, governance, and work instructions for Defence Office staff, ensuring consistent and high-quality handling of Contact Centre requests.
* Collaborate with project, IT, and business teams to assess and confirm service readiness prior to IOC deployment.
* Ensure service acceptance criteria, documentation, training materials and support models meet MOD standards.
* Conduct readiness assessments and gap analyses to identify and address issues before launch.
* Support the development and execution of testing, cutover, and early-life support plans, engaging relevant technical and operational stakeholders.
* Coordinate service handover and knowledge transfer to operational teams.
* Monitor and report on service readiness progress, escalating issues and risks to transition and leadership teams as needed.
* Maintain and update service readiness checklists, templates, and artefacts in line with MOD policies, ITIL practices, and best-practice frameworks.
* Facilitate lessons learned and improvement actions post-launch to continually refine service readiness processes.
Essential qualifications and experience
* Experience in IT service readiness, transition, or operations roles, ideally within MOD, defence, or public sector settings.
* Knowledge of service management frameworks (e.g., ITIL) and service lifecycle processes.
* Strong attention to detail and organizational skills for coordinating acceptance, documentation, and support arrangements.
* Ability to identify and resolve readiness gaps through proactive analysis and stakeholder engagement.
* Excellent communication and teamwork skills, with experience working across technical and non-technical groups.
* Understanding of MOD standards for IT service security, accessibility, and compliance.
* Critical thinking and adaptability to work in dynamic, changing environments.
Desirable
* Experience supporting SMEs or working in supply chain environments.
* ITIL certification or equivalent experience.
* Prior experience supporting SMEs or supply chain-related IT services.
* Change management, service transition or risk assessment experience.
Location and eligibility
Please note this role can only be worked within the UK and not Overseas.
Disability Confident: The MOD guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. We will interview the best candidates from within that group when there is a high volume of applicants who meet the essential criteria. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process, which may include holding active security clearance.
Armed Forces Covenant: The MOD guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process, which may include holding active security clearance.
In applying for this role, you acknowledge that this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates quoted will reflect the gross rate per day and will be subject to appropriate taxes and statutory costs. The payment to the intermediary and your income will be different.
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