Market Research Operations Manager
Leeds
£36-£38k per annum
My client is a nationally recognised Market Research agency with a brand-new exciting opportunity available. They are currently recruiting for a Fieldwork Operations Manager to be based in their Leeds locations.
The Fieldwork Operations Manager: manages Market Research Execs & Senior Execs capacity & responsibilities, ensuring best practices and continuity of projects, team leadership in Fieldwork Operations and cross team projects, you will receive & monitor facility bookings. You will coordinate the smooth running and management of all projects, creating projects & allocate/brief Execs to carry out to completion.
Duries and Responsibilities will include -
Ensure the team understand fieldwork best practice and can confidentially support project teams to develop first class, efficient and effective fieldwork briefs
Product preparation: Set onsite product prep processes in collaboration with Facilities Coordinator and ensure quality standards are outlined & maintained
Offsite fieldwork: Develop & maintain offsite fieldwork best practice and ensure the team are capable of delivering first class fieldwork, including the management, training, and coordination of offsite/external teams
Qual fieldwork: Develop & maintain Qual fieldwork best practice and ensure the team are capable of delivering first class fieldwork, including the management, training, and coordination of offsite/external teams
Fieldwork roles: Develop best practice for the roles of hosting, facilitating, interviewing & product hand-outs and ensure quality standards are maintained
Booking systems: Create/develop booking systems, ensure team are aware of correct use. Find alternative/more efficient ways to book equipment as required
Upkeep & maintenance: Develop facility upkeep standards and foster the need to maintain these high standards at all times with the team. Develop a strong working relationship with maintenance suppliers alongside the facilities Coordinator.
Recruitment & onboarding: Oversee recruitment, onboarding, training and quality standards - develop standards & processes and ensure they are being maintained
Booking & payment: Develop and maintain booking & payment system ensuring the team use effectively to best practice. Ensure that internal staffing is utilised where possible prior to booking of casual support
Funding, distribution & reporting: Act as platform champion, overseeing efficient use by team. Develop best practice/use. Monitor ongoing incentive costs vs spending and report. Scan market with Operations Director to ensure BYR are using the best/most cost-effective platform available
Quotas: Work with internal teams to ensure that the best methods for tracking project progress are implemented
Drop outs/cancellations: Ensure a strong working relationship with the panel team to find ways to develop participant/panellist engagement
Participant experience: Develop and record best practice. Monitor and report on service satisfaction always looking to improve via the team
Where appropriate, line manage junior members of the team, including holding regular one-to-ones, providing regular constructive feedback and setting, reviewing and supporting career plans and objectives
Provide feedback to and coach other members of the team to help their development
Ensure project team members and line reports are fully utilised and help them manage their time most effectively
Build strong working relationships with other teams, and role model this to less experienced team members, helping them develop their skills via coaching and regular feedback
Consistently demonstrate a solution-focused approach and proactively offer viable solutions to challenges
If this exciting and challenging new role is for you please apply asap for immediate consideration