Company description: Location: Coventry,England,United Kingdom Job ID: 80948 We Elevate Quality of urban life Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, youll discover meaningful work that enhancesquality of life for communities, and contribute to making places moreaccessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respectboth among colleagues and for the world around us. By joining us, you dontjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874. Job description: We are recruiting for a Customer Service Administrator to join our Team based in our Coventry Office on a part time basis, 3 days a week. The successful candidate will be responsible for gauging customer perception of Schindlers performance through survey and to provide management information in a timely fashion that will help the business proactively protect the portfolio, improve performance in EI, NI, MOD and Repairs and grow the business. The information collected will supply the business with root cause analysis and metrics, through NPS studies to improve, Quality, Compliance and Customer Satisfaction in accordance with the Customer Excellence Programme. This is a full time and permanent role. What you'll be doing: Conducting in excess of 4000 customer telephone surveys pa Administrating Schindler SAP based CSS process Administrating Customer Complaints Database Analysing the root cause of customer responses / complaints Generating reports on a weekly basis to all levels of business Assisting with the development & delivery of CSS induction training to FO Maintaining and improving process & associated documentation Analysing NPS information to improve Quality, in accordance with the Customer Excellence Programme Any ad-hoc projects / duties as defined by your line manager. Working in accordance with established Company Occupational Health and Safety policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements Complying with Company Health & Safety requirements and set a personal example of safe behaviour Contributing to the Company safety objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to Schindler Ltd occupational health and safety management system Profile description: What we're looking for: A Self starter with a collaborative approach Customer survey expert Excellent telephone/Customer service skills Analytical and reporting skills Training delivery experience desirable PowerPoint and Excel experience essential SAP experience preferable Why work for us: Competitive base salary Generous Holiday allowance Annual Company performance related bonus Competitive Pension Single Option Private Healthcare Discounts & Benefits Scheme