Escapes established manufacturing Client has an opportunity for a hands‑on Customer Service & Export Team Leader to manage a small team and oversee international order fulfilment, logistics, and export compliance activities.
This is a key operational role where you will take ownership of customer service performance, export documentation, customs compliance, and day‑to‑day coordination of global shipments.
Responsibilities
* Leading and supporting a small team (around 3 people)
* Managing customer orders from entry through to global dispatch
* Overseeing export documentation and customs compliance
* Liaising with freight forwarders and logistics providers
* Handling customer queries, complaints and escalations
* Maintaining accurate data in the ERP system (M3 essential)
* Supporting pricing activity and order integrity
* Ensuring compliance with international trade and customs regulations
* Driving process improvements and operational efficiency
* Building strong relationships across internal teams and external partners
Qualifications
* Experience in customer service, export, logistics or supply chain
* Supervisory or team leadership experience (1-2 years minimum)
* Strong ERP system experience (M3 preferred)
* Good understanding of customs and export processes
* Strong numerical and IT skills
* Excellent communication skills
* Manufacturing/engineering background preferred
* Organised, consistent and process-focused approach
Benefits
* Early Friday finish
* 34 days holiday including public holidays
* 7% employer pension contribution
* Life assurance (6x salary)
* Critical illness cover
* Enhanced family leave policies
This is an on‑site role for the first 6 months to support full onboarding and team integration, with the opportunity to move to a hybrid working pattern of 4 days on‑site and 1 day working from home thereafter.
Our client offers a stable, well‑structured environment with a strong focus on quality, compliance, and continuous improvement
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