We are looking to hire a highly motivated, best‑in‑class OMC Network Engineer to join our growing team within Corporate Infrastructure Services. The position involves operational support and maintenance of infrastructure hardware, configuration, and network connectivity for corporate offices. The OMC Network Engineer will work closely with internal customers, on‑prem engineers, and service owners to provide Tier II support for large‑scale, enterprise‑class networks, AV and Print Services. The engineer will be highly competent in troubleshooting and maintaining infrastructure hardware, software, and connectivity, serve as a point of escalation and coaching for Tier I engineers, and work with minimal supervision to deliver operational changes focused on infrastructure services. OMC Network Engineers are expected to refine operational procedures, solve issues beyond standard operating procedures, coach Tier I engineers, and think proactively and innovatively. The ability to work in an ambiguous, collaborative environment is essential for success.
Key job responsibilities
* Core Incident Management: Troubleshoot and resolve incoming incidents related to office infrastructure (AV, Print & Network) within defined target times, using judgment to determine the appropriate escalation level and coordinating with cross‑functional partners to deliver solutions.
* Technical Troubleshooting & Vendor Coordination: Coordinate with ISPs, telecom carriers, and infrastructure stakeholders to troubleshoot circuit issues, connectivity problems, and network outages, and document incidents clearly and concisely.
* Communication & Reporting: Effectively communicate office infrastructure health trends, provide verbal and written summaries of events, incidents and problems to leadership teams, and convey technical issues and resolutions.
* Participate in Major Incident Bridges: Provide telemetry and drive resolution during major incident bridging sessions.
* Continuous Improvement & Knowledge Sharing: Contribute to operational excellence by identifying process improvements, documenting lessons learned, supporting root‑cause analysis, and training new team members on network troubleshooting procedures, incident management workflows, and OMC operational processes.
* Operational Requirements: Work in a 24/7/365 follow‑the‑sun operational model, providing support across multiple time zones, maintaining shift flexibility, and handling on‑call support during off‑business hours.
About the Team
Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process that enables correlation, alerting, and engagement to reduce infrastructure downtime. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross‑functional teams or higher tiers of support, following a 24/7/365 follow‑the‑sun model.
Basic Qualifications
* Experience as a network engineer with deployments for large‑scale networks in a corporate environment and hands‑on experience in physical infrastructure installations including hardware integration, racking, and cabling.
* Experience with physical layer technologies.
* Experience in at least one infrastructure tech domain (e.g., networking, storage, server, OS Windows/Linux platforms).
* Experience with IP networking fundamentals and TCP/IP, UDP, DNS & DHCP.
* Experience in internet routing protocols and concepts such as BGP, MPLS, ISIS and/or OSPF.
* Experience in network administration.
* Experience in project management at enterprise level.
* Work in a 24/7 environment.
* 2+ years of network engineering and deployments for large‑scale networks in a corporate environment, including hands‑on physical infrastructure installations, hardware integration, racking, and cabling experience.
* 3+ years of physical layer technologies experience.
* 3+ years of network administration experience.
* Bachelor's degree or equivalent in Computer Science, Engineering, Information Systems Management, Information Security or other related fields.
Preferred Qualifications
* 2+ years’ hands‑on experience with Cisco routers/switches/firewalls.
* Experience working with data and telecom carriers to procure, deliver, and activate network circuits.
* Experience administering, deploying or supporting Aruba and Cisco wireless network equipment.
* Demonstrated track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment.
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Job ID: A10416495 • Company: Amazon UK Services Ltd.
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