Key Accounts Administrator -Chandlers Ford
Monday to Friday - Permanent
Competitive Salary
Churches Fire and Security Ltd is and an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated professional to join the team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking a Key Accounts Administrator to join our team.
Purpose of job:Key Accounts has overall responsibility for day-to-day administrative duties of Churches Fire Key Customers’. You will provide high level administrative support to our customers and work closely with the KAE’s and National Account Manager to ensure customers are receiving an excellent service. Responsible for completing administration tasks consistently and escalating to appropriate managers and directors if you deem the customer to be at risk.
Responsibilities:
* To provide support on & to liaise between the customer and internal teams to ensure any KPIs or Service Level Agreements on the accounts are met.
* To ensure all accounts data is updated.
* To complete daily, weekly and monthly tasks as assigned to you to support on large national customers.
* To answer the phone when the call volumes are exceeding normal levels or when assigned to overflow.
* To upload documents to customer specific portals in line with their contract requirements as required
* To proactively identify ways to improve our processes to be as automatic as possible through good knowledge of NAV.
* To maintain the information on the customer comments in NAV and on all intranet/SharePoint platforms.
* To have a good understanding of Fire Security Products to assist in the management of the account, your commerciality, and positive views the customer has about Churches fire.
* To have excellent liaison and communication to all customers and departments.
Apply now or contact the Recruitment Team on; 0333 0112 328
Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background. #J-18808-Ljbffr