Overview
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow?
About the Role
This is a fixed term contract until 31st January 2026.
Weekend work is required every Saturday and Sunday from 9.00am to 4.30pm.
Monday to Friday from 12.00pm to 8.15pm with 2 days off mid-week.
As a Customer Service Advisor, you\'ll be responding to LEGO fans from all corners of the world during our peak season.
We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support.
We also offer “Best of Both” – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
Responsibilities
* Respond to consumers in English - spoken and written.
* Engage with consumers via phone and email regarding orders and accounts, parts requests and gift cards.
* Build strong and positive relationships with consumers in a fun and engaging manner.
* Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
* Adapt to a variety of shifts including some weekends to ensure we provide an exceptional service.
Why you\'re a good match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You\'ll bring energy, compassion, and fluency in English.
What’s in it for you?
* Family Care Leave - We offer enhanced paid leave options for those important times.
* Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
* Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
* Colleague Discount – From day 1 you will qualify for our generous colleague discount.
* Bonus - If goals are reached and you’re eligible, you\'ll be rewarded through our bonus scheme.
* Workplace - You will be assigned a primary workplace location; our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss policy and eligibility with you during recruitment.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
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