Overview
Join Our Team as an Out of Hours Care Coordinator – Make a Difference When It Matters Most!
About The Role
As our Out of Hours Care Coordinator, you’ll be the heartbeat of community care during evenings and weekends, guaranteeing seamless, high-quality support for our users. You will coordinate care schedules, build strong communication channels with families and carers, and make critical decisions that impact people’s lives — all while working in a passionate, supportive team committed to excellence.
What You’ll Do
Lead with Compassion & Precision:
* Manage and optimize care schedules and rotas, tailoring services to each individual’s needs and preferences.
* Act as the go-to contact during evenings and weekends, handling emergencies with calm expertise.
* Engage proactively with users, families, and carers, ensuring everyone’s needs are met and expectations are exceeded.
* Work with internal and external health professionals to facilitate smooth home visits and integrated care.
* Organize training, quality assurance visits, and team development opportunities to elevate our service standards.
* Collaborate closely with the Care Team to ensure everyone is supported and informed.
* Participate in interviews and onboarding, helping us find and grow our outstanding care team.
Keep Everything Running Smoothly:
* Monitor attendance and scheduling, ensuring every visit is completed on time.
* Communicate effectively about absences and schedule changes to ensure no one is overlooked.
* Maintain detailed records and documentation that support quality, safety, and compliance.
* Share user feedback, report incidents, and contribute ideas for continuous improvement.
* Identify opportunities for business growth and enhanced service delivery.
Champion Safety, Dignity & Respect:
* Uphold all policies related to safety, confidentiality, and safeguarding.
* Escalate concerns immediately to protect our service users and staff.
* Ensure all practices respect human rights, promote independence, and preserve dignity in every aspect of care.
🔑 What You Bring
* Experience in care coordination or a similar healthcare role.
* Exceptional communication and empathy skills.
* Calmness under pressure and quick decision-making abilities.
* Strong organizational and problem-solving skills.
* Knowledge of healthcare regulations and best practices.
Why Join Us?
At Avante Care and Support, we’re more than just a care provider — we’re a community dedicated to making every moment meaningful. Join us and become a vital part of transforming community care, delivering smiles, dignity, and independence every day.
Ready to make a difference? We’d love to hear from you!
Apply
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