Retail Team
We are the UK’s largest cat welfare charity. Across the country, our dedicated employees, volunteers and supporters use their kindness and expertise to improve the lives of millions of cats and the people who care for them.
Shop Manager – Responsibilities
* Lead, manage, coach and develop a shop team of employees and volunteers to achieve their best, maximizing shop performance through safe day‑to‑day operational management of shop activity.
* Own the delivery of shop income, expenditure and operating profit budgets and other key performance indicators as defined in the Retail Performance framework.
* Represent Cats Protection as a brand ambassador, acting as a role‑model for the charity’s values and behaviours, and take responsibility for shop operations and related people management.
About The Retail Team
* Our retail operation consists of over 80 charity shops.
* Each shop has its own charm and personality due to our dedicated volunteers and colleagues, offering a wide range of items from vintage jewellery and jigsaws to harps and handbags.
What We’re Looking For In Our Shop Manager
* Demonstrable learning and experience from a relevant retail environment.
* Previous line‑management experience and a proven ability to build a culture that achieves collective goals.
* Experience with sales targets and budgeting.
* Excellent organisational skills, including the ability to meet deadlines.
* Strong commercial awareness balanced with an appreciation for the unique needs of a charity.
What We Can Offer You
* Range of health benefits.
* 26 days annual leave plus bank holidays, increasing with length of service.
* Salary Finance, which empowers you to take control of your financial wellbeing.
* And more benefits listed on our website.
How to Apply
Application closing date: 4th November 2025.
Virtual interview date: TBC.
Applications may close before the deadline, so please apply early to avoid disappointment. Applications received after the closing date may not be responded to.
If your experience does not align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferable. You may be the right candidate.
Recruitment Journey
* Anonymised application form.
* Virtual interview via Microsoft Teams.
Please email if you require any adjustments to participate in the recruitment journey.
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