D365 Functional Consultant / Analyst (Not-for-Profit)
Permanent | West London | Hybrid
About the role
167 Solutions are hiring on behalf of a fantastic not-for-profit based in West London. We are looking for a Dynamics 365 Functional Consultant/Analyst to own discovery, configuration and continuous improvement across Dynamics 365 and the wider Power Platform. You will gather requirements, translate them into well-designed solutions, and help the organisation get real value from its CRM.
Key responsibilities
Run discovery workshops and turn business needs into clear user stories and acceptance criteria
Configure Dynamics 365 CE modules (Sales, Service), Dataverse, forms, views, business rules and security roles
Build and optimise Power Platform solutions, including Power Automate flows and model-driven apps
Support integrations with third-party systems and data quality initiatives
Plan and run UAT, training and go-lives; create user guides and documentation
Manage a product backlog, prioritise improvements and track benefits
Work with vendors and internal teams to ensure best practices and governance
Provide 2nd line functional support and continuous improvement
About you
Experienced D365 Functional Consultant or Business Analyst with end-to-end project delivery
Strong stakeholder engagement and workshop facilitation skills
Hands-on configuration of Dynamics 365 CE and Power Platform
Understanding of integrations, APIs and data migration concepts
Comfortable working in Agile environments with Jira/Azure DevOps or similar
Nice to have: Microsoft certifications, Power BI exposure, not-for-profit or public sector experience
Benefits and working model
Hybrid working with time split between home and West London office
Competitive salary plus benefits
Competitive pension scheme
Holiday allowance plus bank holidays
Learning and certification support
Employee wellbeing perks and employee assistance programme
Volunteering days and an inclusive culture aligned to not-for-profit values
Location
West London. Hybrid working.
Right to work
TPBN1_UKTJ