Job Description
EUC Engineer – MacOS / Apple Devices / Cloud Technologies
Based onsite in Gloucester
We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms.
Key Responsibilities
* Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
* Configure, deploy, and manage Apple hardware across the business
* Support modern workplace and endpoint management solutions
* Troubleshoot hardware, software, connectivity, and user-related issues
* Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity
* Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms
* Support device security, patching, compliance, and asset management
* Collaborate with infrastructure and security teams on projects and improvements
* Deliver excellent customer service and technical support to users at all levels
Skills & Experience Required
* Proven experience in an EUC / Desktop Support / Endpoint Engineering role
* Strong knowledge of MacOS and Apple ecosystem devices
* Experience supporting laptops, desktops, and mobile devices in enterprise environments
* Understanding of networking fundamentals and troubleshooting
* Exposure to cloud technologies and SaaS platforms
* Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable
* Knowledge of Microsoft 365 and identity/access management solutions
* Excellent communication and problem-solving skills
Desirable Skills
* Apple certifications or relevant technical certifications
* Experience in hybrid cloud environments
* Scripting or automation knowledge (Bash, PowerShell, or similar)