Overview
Retail Customer Advisor (Welwyn Garden City) - 20 hours
Location: Welwyn Garden City. Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis. Salary: £12.60 per hour + an on-target bonus of 25%, paid monthly based on store performance.
Company: VodafoneThree (Three UK). We are a telecommunications employer focused on building an inclusive culture and delivering customer-focused service.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
* Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for general mobile or network-related inquiries and ensure prompt resolutions.
Qualifications
* Customer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.
* Team Collaboration: Ability to work well within a team and contribute to a positive environment.
* Problem Solving: Resourceful and proactive in resolving customer inquiries and challenges.
* Full training provided; no prior product knowledge required.
Ambition and the drive to learn matter most. Be part of a business that invests in talent and supports ongoing development opportunities.
Benefits
* Free staff handset + unlimited SIM card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
* Perks: Tastecard membership, Uber credits, discounts across thousands of retailers, and access to Perks at Work
Reasonable Adjustments: We identify adjustments to help you feel comfortable and perform at your best during the interview process. If you need additional support, contact the recruiter or email jobs@three.co.uk
Employment Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Telecommunications
London, England, United Kingdom
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