Overview
Pet Claims Advisor - FTC 12 Months role at Direct Line Group (DLG). Bristol - Hybrid (2 days a week in the office). Full Time, 37.5 hours a week. Fixed term contract – 12 Month secondment. Starting salary of £24,570 (increased dependent on skills and experience) plus additional benefits.
Be part of a team that puts customers at the heart of what we do, with opportunities to grow and develop your skills.
What You'll Be Doing
This is a telephone-based role, so you must be comfortable handling calls throughout your working shift. You’ll:
* Handle calls from customers and their vets, addressing queries and finding tailored pet claims solutions to meet each customer’s needs.
* Provide empathy to support customers through what can be a stressful process with their pet.
What We're Looking For
* Capable of thriving in a dynamic, fast-moving environment while effectively managing multiple tasks and prioritising workload.
* A strong team player with a proactive attitude, eager to learn and support colleagues.
* Committed to providing outstanding customer service and putting the customer first.
* Comfortable with digital and online tasks, with solid IT skills and experience using Microsoft Outlook and Office Applications.
* Open to change and innovation, with a willingness to contribute ideas that enhance the customer experience.
* Contact centre experience is preferable.
* Knowledge of pet insurance, veterinary terminology, or experience in a related field would be an advantage but is not essential—we’ll provide training.
Hours
37.5 hours, Monday to Friday 8am to 6pm; shifts will be within these hours.
Benefits
* 9% employer contributed pension
* 22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
* 50% off home, motor and pet insurance, plus Green Flag breakdown cover
* Additional optional Health and Dental insurance
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way
* Buy as you earn share scheme
* Save as you earn
* Employee discounts and cashback
* Plus, many more
Be yourself. Direct Line Group is an equal opportunity employer and is committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. If you need adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Finance and Sales
Industries
* Insurance
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