Location
Based in our newly refurbished Contact Centre in Stoke‑on‑Trent, the role is situated in a spacious, well‑equipped environment designed for sales teams.
Key Responsibilities
* Handle inbound and outbound conversations across multiple channels to provide a seamless and positive customer experience.
* Identify opportunities to upsell and cross‑sell across Vodafone’s mobile and converged product portfolio.
* Use solution selling to differentiate Vodafone from competitors and align solutions to customer goals.
* Generate strong pipeline activity and consistently work toward achieving key sales and performance targets.
* Manage customer queries efficiently, working closely with internal teams to resolve issues and exceed expectations.
* Contribute to improving customer satisfaction and NPS by delivering an end‑to‑end, high‑quality experience.
* Collaborate with your team to share knowledge, test new approaches, and continuously improve processes.
* Embrace change and adapt to evolving customer needs while fostering a positive and inclusive team culture.
* Build, manage, and grow relationships with existing Vodafone Business customers, ensuring they stay engaged and supported.
Qualifications and Skills
* Confident and empathetic communicator who enjoys connecting with people.
* Strong written and verbal communication skills that help build trust and credibility.
* Genuine interest in technology, connectivity, and digital transformation.
* Curiosity, openness to learning, and motivation to continuously develop skills.
* Positive mindset and adaptability in a fast‑paced environment.
* Ability to work well with others, valuing collaboration and shared success.
* Driven to achieve targets and take pride in delivering strong results.
* Organised, able to prioritise workload, and stay on top of multiple tasks.
* Understanding of the importance of quality, timeliness, and accountability in work.
Benefits
* Competitive pay with performance bonuses.
* Flexible holiday entitlement – up to 28 days plus bank holidays.
* Paid time for charity work.
* Pension plan and other financial benefits.
* Access to comprehensive learning resources and development programmes.
* Excellent parental leave policies.
Vodafone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment.
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