Job Title
Head of Facilities Management
Location
Campsfield Immigration Removal Centre
Reports to
Centre Director / Head of FM (I&J)
Direct Reports
FM Supervisors & Helpdesk Co‑ordinators
Role Purpose
* Provide strategic and operational oversight of integrated Facilities Management services (Hard & Soft) within a secure environment.
* Foster a culture of collaboration, inclusion and continuous improvement, ensuring a positive experience for all service users.
* Support, develop and retain a capable team while delivering services efficiently and within budget.
* Build effective working relationships with clients, colleagues and supply partners, making use of wider organisational expertise.
Key Responsibilities
* Develop and maintain positive relationships with Home Office representatives, internal teams and supply partners.
* Support and guide service delivery teams, encouraging collaboration, accountability and development.
* Ensure all contract requirements and CDIs are consistently met, with a focus on quality and reliability.
* Contribute to the development and implementation of service plans, policies and procedures aligned to client needs.
* Identify opportunities for improvement, efficiency and innovation across services.
* Oversee FM operations, ensuring compliance with relevant legislation, standards and best practice.
* Monitor performance through data insights, KPIs and feedback, making adjustments where needed.
* Manage budgets responsibly to ensure cost‑effective service delivery.
* Plan and coordinate resources effectively to meet current and future needs.
* Act as a point of contact for escalated issues, supporting timely and appropriate resolution.
* Support audits and inspections, ensuring compliance and continuous improvement.
* Work collaboratively with the QHSE Manager and Senior Leadership Team to maintain a safe and secure environment.
* Follow all security procedures and protocols, reporting any concerns as required.
Skills & Experience
* Experience in Total FM (TFM), ideally within a custodial or secure environment.
* Background in building services maintenance, supported by a relevant engineering qualification.
* Health & Safety qualification: IOSH (essential), NEBOSH (desirable).
* Membership of a relevant professional body (e.g. IWFM, CMI, IOSH).
* Awareness of SFG20 maintenance standards.
* Experience across both Hard FM and Soft Services.
* Understanding of relevant legislation and industry standards.
* Experience supporting people management activities, including recruitment, development and employee relations.
* Strong communication, collaboration and problem‑solving skills.
* Ability to interpret data and identify trends.
* Experience managing budgets and resources.
* Able to organise and prioritise multiple tasks effectively.
* Comfortable using IT systems and FM platforms.
Equal Opportunity Employer
We are committed to ensuring our recruitment process is inclusive and accessible to all applicants.
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