We’re responsible for planning and co-ordinating the working day of Trade Operatives to ensure all responsive, planned, and cyclical works are appointed to the satisfaction of the customer. In order to plan repairs efficiently, we use our scheduling system Total Mobile Optimise to maximize diary capacity with minimal travel.
Your new role
Customers are at the heart of everything we do, and we’re excited to be looking for a new Scheduling Operations Planner to join our team. Your role will be to plan and coordinate the working day of trade operatives, ensuring they receive all necessary information to carry out their works. You will optimize diaries to maximize capacity, reduce travel, increase productivity, lower costs, and maintain outstanding customer service, health and safety prioritization, and vulnerability considerations.
You will work collaboratively with all stakeholders, including our customers, on a daily basis to deliver a seamless service.
We aim to do things better and continuously improve. No two days will be the same, so enthusiasm, a can-do attitude, and a genuine passion for going the extra mile are essential.
If you want the opportunity to join a team committed to customer safety and satisfaction and to make a significant impact on our organization, we want to hear from you!
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