Medical Office Assistant – 37.5 hours/week – Permanent
March 5th, 2026
Overview
Reporting to the Peterborough Family Health Team (PFHT) Primary Care Manager, the Medical Office Assistant(MOA) serves as the first point of contact for patients and plays a key role within a collaborative, multi-disciplinary team of Interprofessional Healthcare Providersconsisting of mental health clinicians, pharmacist and dietitian whose work increases access to primary care and enhances the quality of life for patients.
This is a permanent full-time position (1.0 FTE; 37.5 hours per week) working out of the Medical Centre, Peterborough.
Responsibilities
Working with patients in a health care setting, the person in this role:
* Gather all referrals sent to the Interprofessional Healthcare Providers and make theinitialcall to the patients to explain how the service works and set up an appointment
* Liaise with cliniciansdailyto prioritize referrals
* Generate letters to patients outlining the waiting time and other immediate services that they can access in the interim ifrequireddue to waiting list
* Scheduleand coordinate all patient appointments using the electronic medical record (EMR)
* Greet patients upon arrival and promptly notify the clinician (e.g., RPN, NP,physician) of their arrival
* Complete reminder calls to patients as required/requested to minimize no-shows
* Perform a variety of confidential and non-confidentialadministrateand clericalduties includingbut not limited toword processing, scheduling meetings, relaying messages, processing mail, faxing, and data entry
* Track no shows andadvisereferring physicians of trends
* Maintain inventory of office supplies
* Coordinate andmaintainvacation schedules
* Attends inte rnal team meetings and organizational PFHT/FHO meetings asrequired
* Maintain the PFHT tracking lists and provide OH data on a quarterly basis.
* Participate in problem-solving to enhance patient care
* Contribute to a safe and inclusive environment
* Maintain confidentiality and patient privacy
* Provide feedback to referring physicians re referral status
* Performsother duties as assigned
Qualifications
* Post-secondary education in a related field such as business administration considered an asset OR completion of Medical Secretary Course (medical terminology, pharmacology)
* Demonstrated effective verbal and written communication, interpersonal and publicrelationsand problem-solving skills
* Proficiencyin computer applications: Windows, Microsoft OfficeSuite (Word, Excel,Outlook, etc.),email and internet research.
* Previousmedical office experiencepreferred
* Previousexperience with Electronic Medical Recordspreferred
* Experience in telephone triage and booking appointments preferably in a family medicine practice
* Ability to set priorities and organize work accordingly in a busy office setting with multiple professionals
Additionalbenefits of joining the Peterborough Family Health Team
* A provincial leader among Family Health Teams in Ontario
* Excellent team/office environment
* Multidisciplinary teamexpertise
* Organizational commitment to work-life balance
* Optional Extended Health and Dental Plan
* Life/Disability Insurance Plan
* Health Care spending account
* EAP
The Peterborough Family Health Team are leaders in advocating for full vaccination against the COVID-19 virus and its variants, for persons who are medically able to receive the vaccination. All applicants should know that PFHT employees are expected to support this position and if medically able,maintainfull vaccination.
* Hours: 37.5 hours/week–Monday to Friday
* Job type: Permanent
* Salary: $20.19to $22.73/hour
The Peterborough Family Health Team is actively committed to creating a diverse and inclusiveworkplace and encourages applications from all qualified candidates. The Peterborough Family Health Team offers accommodation for applicants with disabilities in its recruitment processes. We thank all applicants for their interest;however,only candidates selected for further consideration will be contacted.
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