Customer Service Advisor / Collections Advisor
MUST HAVE FCA / Financial Services Experience
Location: Milton Keynes (Hybrid Working)
Salary: Competitive + Amazing Yearly Bonus + Annual Salary Review
Hours: Monday – Friday, 8:30am – 5:30pm (1 in 4 Saturdays, 9am – 1pm)
An exciting opportunity has arisen for a Collections Advisor to join a high-growth, forward-thinking financial services organisation based in Milton Keynes.
This dynamic business is transforming the future of customer support within consumer finance. With a strong focus on empathy, innovation, and compliance, they are seeking someone who can confidently handle challenging conversations and turn them into positive outcomes for both customers and the business.
The Role You will be responsible for supporting customers across multiple communication channels including phone, SMS, email, and online chat. Your role will be to help customers resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether working with individuals experiencing financial difficulty or guiding customers through repayment options, you will play a key role in helping people regain control of their finances.
Key Responsibilities
Making outbound and receiving inbound calls to discuss and resolve overdue payments
Communicating with customers through SMS, email, and webchat
Offering practical, FCA-compliant solutions to customers in financial difficulty
Making informed decisions that balance customer needs and business objectives
Maintaining high standards of service, professionalism, and compliance
Ensuring full adherence to internal procedures and FCA regulatory requirements
Supporting wider business teams when required The Ideal Candidate
Previous experience in Collections, Credit Control, or Financial Services customer support
Strong understanding of FCA regulations and Treating Customers Fairly (TCF)
Confident handling sensitive or difficult conversations with empathy and resilience
Excellent verbal and written communication skills
Strong IT skills, including proficiency in Microsoft Office
Ability to prioritise workload, work well under pressure, and maintain attention to detail
A proactive, positive attitude with a willingness to go above and beyond What’s On Offer
Competitive base salary
Amazing annual bonus scheme
Guaranteed annual salary review
Clear career progression opportunities within a growing business
Hybrid working model
Comprehensive benefits package including private healthcare and discounted gym memberships
Ongoing training and development within a supportive environment
A collaborative culture that values innovation and continuous improvement All applicants will be subject to basic criminal record and credit checks in line with UK government pre-employment screening standards.
This is more than just a collections role — it is an opportunity to join a business that genuinely values its people and is committed to making a positive difference in customers’ lives.
Apply now to advance your career in financial services