Account Manager – IT (Public Sector)
Location: Cardiff (Hybrid with regular travel to customers)
Salary: Up to £40,000 DOE + car allowance + OTE
Contract type: Permanent
About the Role
We are looking for a motivated Public Sector Account Manager to join our team at ARO. In this role you will focus on expanding ARO’s footprint within the public sector market by developing and managing SME-level public sector clients.
Work closely with public sector clients to understand their unique needs and propose tailored technology solutions that improve service delivery and operational efficiency. Expertise should cover a broad portfolio of IT services including cloud solutions, next‑generation networking, cybersecurity, connectivity, managed services, and sustainable technologies for the public sector.
Build strong relationships with key stakeholders including local authorities, government departments, educational institutions, and healthcare organizations. Coordinate with internal teams and external partners to deliver solutions aligned with public sector compliance requirements and budgetary constraints.
Navigate complex tendering activities and public procurement processes. The role requires a strategic mindset, excellent communication skills, and commitment to fostering long‑term partnerships with public sector clients.
Hybrid role with onsite requirement 3 days a week; attendance at the Cardiff office and consistent travel to client sites is required.
Responsibilities
* Manage the full sales cycle from lead generation to contract negotiation and closing.
* Develop account plans that align with client needs.
* Lead tender and proposal processes ensuring adherence to public procurement regulations.
* Keep up to date with changes in public sector technology trends and compliance requirements.
* Gather requirements from prospective and current accounts to produce a solution that meets their needs.
* Develop long‑term working relationships with prospective and existing customer accounts.
* Work in partnership with various teams within ARO to ensure customer satisfaction.
* Arrange and attend customer meetings with SME accounts regularly.
* Work towards KPI and targets on a daily basis.
* Provide accurate and timely information, forecasts and reports to management.
* Respond promptly to client queries and coordinate internal resources to resolve issues.
* Maintain accurate records of customer interactions and account activity.
* Escalate risks, commercial concerns or service issues to management in a timely manner.
* Show ability to commute to the Cardiff office and have your own transport.
Requirements
Essential
* Proven experience in an account management role in IT solutions or technology.
* Knowledge of IT solutions, trends and technology with a key focus on public sector requirements.
* Strong analytical and problem‑solving abilities.
* Strong communication and interpersonal skills for client relationship building.
* High level of computer literacy, including the use of cloud CRMS and internal IT systems.
* Full UK driving licence and ability to travel to sites on a regular basis.
* Demonstrated success in managing complex sales cycles and tender processes.
* Strong negotiation and influencing skills.
* Self‑motivated with a results‑driven approach.
Desirable
* Sector specific knowledge and experience in a vertical market.
* Strong understanding of public sector procurement processes and compliance standards.
* Relevant industry certifications or qualifications.
* Ability to develop strategic account plans aligned with public sector needs.
Benefits
* Company Pension Scheme and matching contributions.
* Company Perks portal.
* Private Medical insurance.
* Life assurance.
* 25 days holiday plus bank holidays and holiday trading.
* Birthday off.
* Health Club and Wellbeing Scheme.
* ARO Shares after 12 months employment.
* Employee Assistance Programme.
* Technical Training Academy and E‑learning.
* Hybrid working.
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