Employer Royal Free London NHS Foundation Trust Employer type NHS Site Cedar House St Michaels Site Town Enfield Salary £32,199 - £34,876 Per annum (pro rata) including HCAS Salary period Yearly Closing 16/11/2025 08:00
Neurodiversity administrator
NHS AfC: Band 4
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
The Neurodiversity Enfield Team is a multidisciplinary team which is designed to provide a needs-led, family-centred approach for children under the age of six with neurodivergent learning needs. The team includes (but is not limited to) speech and language therapists (SLT), occupational therapists (OT), paediatricians, clinical psychologists, administrators, Experts by Experience and assistants.
We are looking for an administrator to join our ever-expanding team. The administrator will provide essential administrative support to ensure the effective delivery of healthcare services for the children and families accessing the Neurodiversity pathway.
Main duties of the job
This role will consist of maintaining accurate health records, collating and analysing data for health trends and outcomes, and preparing reports. The Administrator will also assist members of the team with scheduling and coordinating their assignments, ensuring smooth day-to-day operations. The administrator will support communication between staff, schools, parents, and healthcare providers, supporting effective collaboration.
Additionally, they will help with general administrative tasks, such as organising meetings and maintaining documentation, contributing to the overall efficiency and effectiveness of the neurodiversity team.
Working for our organisation
NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/
Detailed job description and main responsibilities
Administrative Support
Provide high quality comprehensive administrative assistance to the neurodiversity team.
To liaise with own and other departments where appropriate.
May be required to provide training.
To take responsibility for all aspects of the smooth running of the service from an administration perspective.
To ensure that all available resources are coordinated effectively.
Manage dairies and schedules, appointments, and meetings for the team.
Maintain accurate records, files, and documentation related to team’s activities and individual children’s plans.
Communication and Coordination
Serve as a point of contact between the team and families and external healthcare providers as directed.
Facilitate effective communication within the team and with stakeholders to ensure seamless service delivery.
Coordinate and organise team meetings, training sessions, and workshops.
Record and take minutes as required
Resource Management
Monitor and manage inventory of equipment, and resources.
Assist in the procurement of necessary supplies and ensure timely replenishment.
Data Management
Collect, compile, and analyse data related to health services provided, child health records, and other relevant information.
Record and update service records so that reports can be generated by the post holder and colleagues
Prepare reports and presentations for internal and external stakeholders.
Compliance and Confidentiality
Ensure compliance with all relevant regulations, policies, and procedures regarding child’s health and safety.
Make suggestions to updates for departmental standard operating procedures and guidelines
Maintain confidentiality of child health information and adhere to data protection regulations.
Support and Development
Assist in the orientation and training of new staff.
Support continuous professional development initiatives for the team.
You will be required to use your initiative in all aspects of administration work, to efficiently prioritise work and meet deadlines, as the service line requires.
Your duties will encompass regular liaison with Service lead and Therapy lead.
You will assist in the organisation of team meetings/events, maintenance of records, filing, photocopying and any duties essential to the comprehensive administration support service you will provide.
Your dealings with matters relating to clients and staff is of a highly confidential nature and should not be divulged to another or discussed with other colleagues other than as necessary within the context of your role.
You will be responsible for ensuring compliance with Trust policies and local protocols for Data Protection, Health and Safety, Security and Fire Safety within the administration team.
Person specification
Education and qualification
* Minimum of 5 GCSE’s or equivalent including English & Mathematics
* A-Level/B-Tec or equivalent experience
* NVQ Level 3 in Business administration or customer care
* Demonstrates excellent intrapersonal, verbal, and written communication skills.
* Positive, neuro-affirming attitude to neurodivergence.
* Team player with collegiate working style and willingness to share responsibility.
* Ability to deal with occasional exposure to distressing and/or emotional circumstances, due to the specialist nature of the neurodivergent workload.
Skills and abilities
* Computer literate, with extensive keyboard skills
* Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook
* Knowledge of NHS service provision including pathway of care.
* Knowledge of healthcare administrative systems and processes
* Experience of using patient administration systems
* Ability to prioritise tasks effectively and under pressure.
* Knowledge of confidentiality and data protection principles
* Proficiency in Trust systems including Rio and Healthroster
Experience
* Has worked previously in an administration role
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
* AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
* By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
* If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
* Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system .
* If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
* The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
* The Trust will request a DBS(CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
* By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
* Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e‑mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
* Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
* Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
* Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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