Maya Blue Spa & Wellness Operations Manager
Annual Salary £35,000
Benefits
* Free parking, meals whilst on duty
* Training, development and appraisals
* Employee and management annual awards
* Employee of the month awards, manager of the month awards
* Staff appreciation week
* 50% discount in Food & Beverage outlets
* Friends & family room rates, employee assistance programme
* Summer staff party, long service awards
* Recommend a friend bonus
* Death in service benefit
* Company pension provision
* Departmental incentives
Responsibilities
As Ops Manager, responsible for flawless running of the Wellness Centre, developing first‑class team and ensuring exceptional personal guest service.
Ensure departmental standards, goals and targets are achieved, while optimizing profitability and maintaining financial control.
Oversee daily operations across wellness facilities including treatment rooms, pool, gym and relaxation areas.
Manage customer feedback effectively to continuously improve service and programme.
Qualifications
Highly motivated individual previously worked in a similar role.
* Confident communicator with exceptional people skills and the ability to develop team to deliver outstanding product and guest service.
* Passionate about team and wellness environment; previous experience of training and leading in a quality hotel environment.
* Minimum 2 years in luxury spa or wellness environment.
* Demonstrated leadership capability with proactive, solution‑focused mindset.
* Strong communication skills with ability to lead, coach and delegate effectively.
* High attention to detail and commitment to luxury service standards.
* Basic understanding of budgets, KPIs, forecasting and operational performance.
* Experience with spa management systems and computer applications like Prem Spa, Journey, etc.
All applicants must have right to live and work in the UK and must provide satisfactory references and right to work confirmation before appointment.
Other Skills
* Great team leading and building skills
* Excellent selling skills
* Exceptional customer care skills
* Empathy for colleagues
* Ability to work under pressure
* Pride and attention to detail in your work
* An exceptional & consistent personal presentation
* Distinctive, professional and warm personality
* Confidence & professionalism in dealing with high‑profile clients
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