Salary: £30,000 - 35,000 per year Requirements: Experience in a hands-on IT support role within a professional or corporate environment. Previous exposure to case management or workflow-based systems. Strong experience supporting Microsoft technologies (M365, Active Directory, Exchange). Basic understanding of database concepts and structured data. Ability to balance user support with ongoing system improvement work. Clear communicator with strong problem-solving skills and attention to detail. Responsibilities: Provide day-to-day IT support across applications, systems and hardware. Support and maintain a case management system, including configuration, user support and documentation. Assist with system upgrades, enhancements, testing and change activity. Create and maintain clear system and process documentation. Support basic data tasks, including checks, maintenance and simple reporting. Manage support requests via phone, email and in person, delivering a professional service. Technologies: Active Directory Hardware Support More: We are a well-established organisation with a strong focus on systems, processes, and user experience, located in Taunton. We offer a competitive salary of £30,000-£35,000 along with benefits including 25 days holiday plus bank holidays (increasing with service), enhanced pension, a bonus scheme, private healthcare, life assurance, sickness benefit allowance, a cycle to work scheme, health and wellbeing benefits, and an employee discount scheme. last updated 5 week of 2026