Customer Service & Internal Sales Manager Leeds - on-site £45,000 - £50,000 Manufacturing & FMCG industryClient Details Our client are a leading manufacturing business supporting a UK customer base, predominately within the FMCG space. They are now looking for a Customer Service & Internal Sales Manager to lead an internal CS & Internal Sales function Description Lead & manage a team of Internal Sales Administrators, developing capabilities and performance across the team Drive order management and processing activities across the team, ensuring accuracy and in line with SLA's Drive up-selling and cross-selling across the team when supporting existing B2B customers, supporting again growth and commercial objectives Set individual and team performance metrics, monitor KPI's and deliver regular performance feedback Work closely with senior leadership to ensure the functions strategy aligns to wider business objectives Ensure customer accounts are best managed, ensuring a high level of customer satisfaction and repeat business Implement best practise and strong processes around Customer Service, Internal Sales and CRM usage Support complaint resolution process Support the business in maintaining adherence to ISO standardsProfile Experience managing a Customer Service or Internal Sales function Strong people leader Excellent communicator Understanding of order fulfilment / supply chain process Knowledge of ISO9001 (desirable)Job Offer This is an exciting opportunity to join a Manufacturing& FMCG business in the role of Customer Service & Internal Sales Manager Salary of £45,000 - £50,000 depending on experience Free parking 25 days holiday plus bank holidays Company Pension Life Assurance