Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Sales Operations Team
This is an exciting opportunity to step into the Renewals Coordinator role - a valuable and critical support function working alongside the sales team, driving productivity, and providing a consistently high level of service to customers. This is an excellent opportunity to be part of a project that will drive collaboration with sales and interact with enterprise customers on a daily basis to provide help and support with their renewals.
Success. The Softcat Way.
It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.
Support sales and customers through strategic renewals management
As a Renewals Coordinator, you will be working alongside Softcat AM teams for some of our largest customers to provide a renewals process from onboarding the customer through to producing monthly renewals trackers and reviewing these with the customers. The ERMS (“Enterprise Renewals Management Service”) provides a tracking of renewals, a process for engagement with stakeholders, and reporting, to enable clients to effectively manage and achieve the optimum technical and commercial outcomes from software and hardware support renewals. The ERMS provides visibility, prioritisation, accountability and demonstrates value around renewals. This new role will form an essential part of our project to build a range of value-added services for contracted customers to drive customer satisfaction, retention and growth. The role is an exciting opportunity to influence the direction of this new venture and will provide excellent progression opportunities as we onboard new customers.
As Renewals Coordinator you'll be responsible for:
* Deliver verbal and written communications with account managers and suppliers.
* Prioritisation of renewals based on the Client.
* A renewals module matrix showing what activities Softcat will deliver (where appropriate) for each prioritisation category
* A renewals schedule which tracks suppliers, renewal dates, accountable owners, prioritisation categories and renewal stages
* Quarterly outcome reports showing cost savings, cost avoidance and value added benefits obtained from the renewal
We'd love you to have
* Experience in dealing with customers and handling their renewals.
* Self-motivated and possess a “can do” attitude.
* Good time management, attention to detail, prioritisation, and organisational skills.
* Ability to develop and maintain relationships – with AMs and partners.
* Understanding of Microsoft Office applications, particularly excel.
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* Hybrid working - 3 days in the office and 2days working from home
* Working flexible hours - flexing the times you start and finish during the day
* Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.