Ready to help customers access energy-saving home improvements and support Britain's journey to net zero? Want to be part of a team that's making homes warmer, greener and more efficient? At EDF, Success is Personal – and with us, your career journey is yours to shape.
Opportunity
As a Sales and Admin Coordinator, you'll be the first point of contact for customers looking to benefit from the ECO4 scheme. You'll guide them through the eligibility and assessment process, liaise with Retrofit Assessors and internal teams, and make sure every project runs smoothly from start to finish. This is a great opportunity to build your knowledge of energy efficiency and retrofit processes, while developing your customer service and coordination skills. You'll be part of a supportive team, helping people make meaningful improvements to their homes and lives. This role is based from our Hove office, with flexible working options available.
Responsibilities
* Handling inbound and outbound customer calls to introduce the ECO4 scheme and convert leads.
* Guiding customers through the full ECO journey, including eligibility and installation types.
* Liaising with Retrofit Assessors and internal teams to keep projects moving.
* Contacting customers to explain the process and gather required information.
* Providing support across the ECO process.
Qualifications
* Proven administration background, with previous experience of handling customer calls.
* Strong written and verbal communication skills.
* Accurate and timely database management.
* Experience working within GDPR frameworks.
* Good computer skills, including Word and Excel.
* Ability to meet KPIs for calls, contact rates, conversions and installs.
* Knowledge of ECO or other government schemes.
Benefits
Alongside a starting salary of circa £29,600 per annum (depending on experience), potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.
Why EDF
At EDF, we believe there are multiple definitions of what it means to succeed. That's why we offer you the freedom to develop a career that's unique to you. Everyone is welcome at EDF; we're committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. Join us and find your success at EDF!
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