Do you enjoy building customer relationships and providing a high level of service? Do you thrive in a fast-paced, fun and busy environment? Want to wok for an established and successful family run organisation based in Birmingham? If so, this could be the perfect role for you.
Responsibilities
1. To provide support to the Commercial Manager and within the sales department as required.
2. Handling customer enquiries via email and telephone and occasionally face to face.
3. Provide customer quotations and product information with the aim of closing a sale.
4. Following up quotations and generating further business.
5. To ensure that sales enquiries and orders are processed accurately and efficiently within an acceptable timeframe.
6. Be competent in the management of inbound and outbound calls to new and existing customers to the required service delivery standards.
7. Handling customer complaints and issues to the satisfaction of the customer and the business.
8. To comply with all relevant Health and Safety regulations relating to the workplace.
9. * Liaise with internal departments, checking stock levels and delivery dates
10. To assist all other departments with sales/customer related issues
11. To undertake regular performance evaluation to identify appropriate training requirements.
12. To maintain good housekeeping of files and paperwork systems and provide up-to date rec...