Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Customer Presales & Retention, Microsoft Advertising Services, Partner Enablement, Store Sales & Support (CAPS) is a support business unit with a portfolio of different proactive and reactive support and service teams. Our services support a breadth of scenarios that include helping customers buy online at the Microsoft Store, helping Small and Medium Business (SMB) customers advertise to millions of consumers on Bing, helping support partners grow their businesses, and helping acquire and retain SMB customers. As a Partner Technical Consultant in Microsoft you will be in charge of driving the Digital and AI Transformation of our Customers through the Microsoft Partner Channel. Successful candidate will need to have the drive and intellectual horsepower to act as a Consultant and Technical Trusted Advisor to enable the Microsoft Partner in to the Cloud Technologies portfolio. You will find yourself in a different and varied technical activities – from delivering a Readiness Event, providing presales Technical help to a Partner over the phone, working with colleagues in a Proof of Concept or delivering a Webcast for Partners ranging from the Asia region. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Customer Experience Proactively reviews partner feedback (e.g., surveys) to identify and understand the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience. Consultations Uses business, technology, and industry strategies to define customer/partner requirements and constraints. Leads conversation with partner to identify the requirements of the business and/or scenario they are trying to solve. Guides partners in one-to-one consultation to provide solutions to the customer environment within primary or minor solution areas (e.g., architectural guidance, request for proposal [RFP] assistance, deployment guidance). Identifies and recommends complimentary solution areas. Gathers partner feedback in real time to deliver to respective planning team based on the support the market needs. Identifies partner needs and recommends more complex or broader range of technical solutions (e.g., security assessments, privacy, data retention) or technical best practices through feature comparison, architecture design, proofs of concept, etc., and shares materials to help partners meet their business goals at a support-market level. Operational Excellence Records and updates labor in incident-management tool. Documents case status, logs a record of their labor and activities on valid solutions, and has timely engagement and follow up with partners. Records and updates technical and professional skills in a tracking tool. Technical Expertise Proactively and continuously learns new technology in their respective solution area and builds knowledge in additional solution areas. Collaborates with other Partner Technical Consultants (PTCs) by sharing experiences, best practices, and product news. Attains proper accreditation needed to deliver different intellectual property. Participates in relevant technical communities. Develops and maintains knowledge in intellectual property (IP). Assists in the creation of IP content. Communicates areas that need refreshing or gaps in intellectual property. Leads the creation of IP so they can deliver in a similar manner and use the same resources. Internal Collaboration Identifies collaboration opportunities and/or requirements of regional subsidiaries across solution areas. Collaborates with Service Account Managers (SAMs) to identify appropriate solutions for partners. Other Embody our culture and values Qualifications Proven experience in software development and architecture, with a strong focus on Microsoft Azure. Microsoft Azure certifications, such as Azure Solutions Architect, Azure Developer, or Azure DevOps Engineer, are highly desirable. Proficiency in programming languages like C#, .NET, Python, or JavaScript. Knowledge of Azure services, including Azure App Service, Azure Functions,Azure serverless, Azure intergration services, IOT Services, Azure SQL Database, Azure Cosmos DB, and more. Experience with Azure DevOps for continuous integration and continuous deployment (CI/CD) pipelines. Strong problem-solving skills and the ability to work independently and in a team. Excellent communication and client-facing skills. Familiarity with cloud security best practices and compliance standards. Knowledge of containerization technologies like Docker and Kubernetes is a plus. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.