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Product Owner – Vessel IT Services, Glasgow
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Client:
V.Group
Location:
Glasgow, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2c4432d39e38
Job Views:
6
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Vacancy NameProduct Owner – Vessel IT ServicesVacancy NoVN14594Location CountryUnited KingdomWork LocationGlasgowWho are V?As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.Overall Purpose of The Job
1. The Product Owner for Vessel Services is responsible for defining and delivering high-quality IT services that enhance employee productivity and experience. Acting as the bridge between business stakeholders and IT teams, the Product Owner ensures that vessel services—such as endpoint management, collaboration tools, PMS (database) solutions, and digital workplace technologies—are aligned with business needs and continuously improved.
2. This role requires a proactive, hands-on approach, engaging with users, managing service enhancements, and driving innovation to create a seamless and efficient IT experience. The successful candidate will be able to demonstrate the following key personal attributes:User-Centric Mindset: Passionate about improving IT services for Vessels.Proactive & Hands-On: Willing to dive into technical challenges and collaborate on solutions.Strategic Thinker: Ability to align vessel IT services with business goals and future needs.Problem Solver: Analytical mindset with a drive for continuous improvement.Strong Communicator: Able to translate technical concepts into business-friendly language.
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3. Own and define the vision, roadmap, and backlog for vessel IT services.
4. Prioritise service improvements, new feature requests, and enhancements based on business needs and impact.
5. Ensure vessel IT services align with business goals, compliance requirements, and user expectations.
6. Act as the voice of the user, gathering feedback through various channels to refine services continuously.
Stakeholder Engagement & Communication:
7. Work closely with business units, IT teams, and external partners to understand, document and continuously review requirements and expectations.
8. Lead the vessel support teams to ensure high-quality service delivery and continuous improvement.
9. Provide clear, transparent communication on service roadmaps, progress, and incident resolutions.
Hands-On Implementation & Problem Solving:
10. Work directly with vessel /PMS IT engineers, vendors, and development teams to troubleshoot issues and implement solutions.
11. Support the deployment of new tools and technologies, ensuring smooth adoption across the organisation.
12. Conduct hands-on testing, validation, and vessel training when required.
Performance & Continuous Improvement:
13. Establish and maintain service performance metrics, reporting, and governance while working with service leads to monitor KPIs, user satisfaction, and incident reports, proactively identifying and mitigating risks.
14. Lead problem management initiatives, driving root cause analysis and long-term fixes.
15. Ensure seamless transition of new or modified services into live operations by defining service acceptance criteria and facilitating a smooth handover from project teams to operations.
16. Champion ITIL processes, including Change, Release, and Service Transition Management, to enhance service stability and governance.
17. Champion automation, self-service, to improve vessel support and PMS implementation.
Compliance & Security:
18. Ensure vessel IT services adhere to security policies, regulatory requirements, and IT governance frameworks.
19. Collaborate with security and compliance teams to mitigate risks and enhance service resilience.
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20. Proven experience as a Product Owner, IT Service Manager, or similar role within complex organisation.
21. Hands-on experience with IT service management (ITSM) tools and collaboration platforms (e.g., Microsoft 365, ServiceNow, Google Workspace).
22. Strong technical understanding of endpoint management, remote desktop solutions, and IT support processes in geographically and technically diverse environment.
23. Excellent communication, stakeholder management, and problem-solving skills.
24. Ability to work in an agile environment, managing backlogs and prioritising work effectively.
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25. Previous experience with vessel technology and services.
26. Certifications in ITIL, Agile (Scrum Product Owner), or similar frameworks.
27. Experience with ISO-compliant service delivery, ensuring alignment with standards such as ISO 20000 (IT Service Management) or ISO 27001 (Information Security Management) for operational excellence and regulatory compliance.
28. Experience with automation and AI-driven IT support solutions.
29. Knowledge of security best practices related to vessel IT services.
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