Job Number
BU04039
School/Department
Finance Services
Grade
4
Contract Duration
Permanent
Responsible to
Payroll Supervisor
Purpose of the Job
1. To work as a member of the Payroll team with shared responsibility for providing a flexible and responsive payroll service including being the first point of contact for routine payroll queries.
2. To provide administrative support within the team, completing a range of routine tasks to meet operational and customer service requirements.
Main Duties and Responsibilities
Generic Duties
3. Work closely with other team members to undertake a variety of Payroll administration tasks as directed, sharing responsibility for providing a flexible and responsive payroll service.
4. To be an active member of the wider Finance team, building & maintaining good working relationships with other members of the team in to ensure an understanding of priorities and deadlines.
5. Contribute to the development of, and work to, agreed service standards for the team.
Specific Functional duties
6. Deal with day- to - day routine Payroll enquiries in an accurate, timely and sensitive manner, escalating more complex issues to the Payroll Supervisor.
7. Undertake checking and validation of the iTrent payroll system.
8. Liaise with Human Resources and other departments to ensure queries relating to the monthly payroll are resolved.
9. Checking the tax, national insurance and other statutory payment and deductions are calculated correctly.
10. Perform pre-payroll audit checks on all input data.
11. Answer enquiries from individuals regarding their payments.
12. Work closely with other team members to undertake a variety of payroll and pensions administration tasks as directed, sharing responsibility for providing a flexible and responsive payroll service.
13. Undertake other associated payroll or financial administration as requested.
Other Duties and Responsibilities
14. The post holder will be expected to participate in performance review and developmental activities.
15. The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Scheme.
16. The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for him/her self and for other members of staff, students and visitors affected by his/her actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
17. The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.
Person Specification
Qualifications/Training
Essential
18. Minimum of 5 GCSEs at grades A* - C (incl. English and Maths) or NVQ level 2 in a relevant subject area or possess equivalent experience
Desirable
19. NVQ level 3 in a relevant subject area
20. ECDL Certificate
Experience/Knowledge
Essential
21. Experience of working within a Finance function
22. Experience of learning new workplace processes and adapting to changes in operational procedures
Desirable
23. Proven ability to communicate effectively and professionally with a wide range of people
24. Knowledge of the iTrent payroll system
Skills/Abilities
Essential
25. Proficient in the use of Microsoft Office applications (Word, Excel etc) and payroll software system
26. Excellent organisational and communication skills
27. Is able to understand, use and explain technical terms commonly used in own area of work
28. Prioritises work to achieve objectives to the standards expected
Desirable
29. Ability to communicate information clearly and confirm that the recipient has understood
30. Ability to present written information clearly, accurately, and in a structured format
31. Ability to plan daily tasks to meet deadlines
32. Experience of handling customer queries efficiently, including identifying when to escalate or redirect issues to the correct department
Other
Essential
33. Responds appropriately to queries and requests ensuring that information is conveyed accurately and promptly
34. Contributes to the work of the team
Desirable
35. The ability to speak Welsh is desirable for this post
36. A strong commitment to customer service and a proven track record of handling customer interactions in a polite, helpful, and professional manner
37. A flexible approach to teamwork, with a willingness to support colleagues and assist with extra tasks during busy periods
General
We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture.
The University has recently achieved a Race Equality Charter Bronze award reflecting our commitment to building an inclusive and equitable society for black, Asian and minoritised ethnic staff.
We are proud to be a Disability Confident employer.
All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.
All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.