Location: Bristol
Employment Type: Permanent
About us
We’re a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE’s ‘Golden Thread’ (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.
Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.
We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.
About the job
Reporting to the Senior Coordinator, the Programme Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner journey and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business and your own professional development.
Programme Coordinators will work closely with their team, Candidate Support Managers, and the Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end-to-end experience for participants. Cross‑team collaboration is encouraged.
Responsibilities
* Respond to enquiries through various platforms including Freshdesk, Zendesk, email and phone calls
* Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
* Process programme applications to ensure completeness and eligibility
* Notify applicants of the outcomes of their applications
* Book and manage events in relation to programme delivery and workforce training (interviews, face‑to‑face and online courses, online briefings etc.)
* Inform participants of all event details
* Update, format and edit programme resources (face‑to‑face and online content), to adhere to company standards and branding guidelines
* Ensure successful applicants have access to guidance, learning materials and systems required for the completion of their programme
* Set up contracts and work schedules for associates and venues including raising purchase orders
* Support the delivery workforce as appropriate
* Track participants engagement, providing care, support and encouragement through to completion of programme
* Pre‑empt withdrawals and deferrals, offering support, alternative provision, and manage/ track them when they occur
* Work with colleagues to document and improve processes
* Take ownership of and provide visibility into the progress towards KPIs
* Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
* Adhere to Best Practice Network and Supporting Education’s policies and standards
About you
* Be reliable, hardworking and professional
* Have proven customer service‑related experience
* Possess an excellent customer service manner, both written and spoken
* Have the ability to organise, plan and prioritise time and tasks effectively
* Work well under pressure with the ability to deal with issues as they arise
* Be highly competent using MS Office and Teams
* Demonstrate accuracy and attention to detail
* Highly numerate and literate
* Creative, innovative and able to solve problems
What we Offer
* 28 days holiday + bank holidays plus an extra day for every year you stay (up to 33) and option to buy up to 5 more days (all pro‑ratio for part‑time roles)
* Enhanced paid family leave (after probation pass) to help new parents and long‑term carers
* Medical cash plan (after probation pass) making contributions towards everyday health costs such as dental, optical and prescriptions
* Life insurance from day one (up to 4 × salary) plus free wellbeing support with access to 24/7 GP, counselling, medical second opinions, physiotherapy and lifestyle coaching
* Pension contributions from both of us (after 3 months)
* Discounts – access to different options to help your money go further
* Flexible benefits you choose such as extra holiday, healthcare, bikes, gym, electric car & GiveAsYouEarn (after probation pass)
* Learn & grow with us – we invest in your development with ongoing learning, training and career growth opportunities
* Volunteer days – 3 paid volunteer days each year, with 2 dedicated to education
Because great people deserve great benefits.
By joining Supporting Education Group, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.
Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.
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