Job Summary
We are seeking a highly organised and proactive Administrative and Medical Secretary to support the Restrictive Lingual Frenulum (RLF) Multidisciplinary Team at NNUH. This is a vital role at the heart of a specialist service, ensuring seamless coordination, communication and continuity of care for patients and families. You will provide a comprehensive administrative and secretarial service to the Consultant and wider clinical team, acting as a key point of contact for patients, carers, GPs and external agencies.
Responsibilities include coordinating clinic activity, managing correspondence, and ensuring clear, timely communication across all stakeholders, maintaining efficiency even in the Consultant's absence. You will act as the central point of contact, supporting clinicians, managing sensitive enquiries and ensuring timely and accurate administration of patient care. You will need to demonstrate initiative, problem‑solving and sound judgement in day‑to‑day decision making – for example, independently adjusting clinic schedules to accommodate urgent referrals or patient needs, prioritising and resolving conflicting appointment requests to minimise delays in care, and deciding how best to respond to patient or GP enquiries when clinical teams are unavailable, ensuring appropriate escalation where required. The role requires flexibility, teamwork and a strong commitment to supporting high quality patient care. You will also assist with maintaining stock levels, supporting colleagues across the department, and ensuring continuity of service during periods of absence.
We value professionalism, kindness and respect, and we actively support one another to deliver outstanding care. You will be joining a welcoming environment where your contribution truly matters.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream – access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24‑hours confidential counselling support
* On‑site Nursery at NNUH Colney Lane
* On‑site cafes offering staff discounts at NNUH Colney Lane
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
#J-18808-Ljbffr