Job Title: Service Desk Engineer (1st Line) Location: Plymouth (Hybrid – 2 days per week WFH) Salary: Starting from £26,500 Type: Full-time, Permanent About the Role Set2Recruit are working with a well-established Managed Service Provider (MSP) based in Plymouth who are looking to add a motivated 1st Line Service Desk Engineer to their growing support team. This hybrid role offers the flexibility of working from home two days per week, alongside excellent training and clear progression opportunities within the business. Key Responsibilities * Provide 1st line technical support to end users via phone, email, and ticketing systems * Troubleshoot and resolve common IT issues across Windows environments, Microsoft 365, and hardware * Log, prioritise, and manage support tickets in line with SLA requirements * Escalate more complex issues to 2nd/3rd line support teams where required * Deliver a high standard of customer service and maintain positive client relationships * Support user onboarding/offboarding and basic system administration tasks * Update documentation and contribute to internal knowledgebases Skills & Experience * Previous experience in a Service Desk, Helpdesk, or IT Support role or completion of a IT apprenticeship * Working knowledge of Windows 10/11 and Microsoft 365 * Basic unde...