A leading global engineering company is seeking a Contact Centre Manager to oversee the 24/7 Operational Helpdesk operations. The role requires exceptional leadership to ensure the Helpdesk team is set up for success, managing their performance and delivery of services. The manager will collaborate with key stakeholders and lead client engagements through performance reporting and continuous improvement initiatives. This position offers an opportunity to drive service excellence and innovativeness in a dynamic environment. #J-18808-Ljbffr