Responsibilities
* Oversee operations: manage front desk, housekeeping, food & beverage, and maintenance.
* Lead the team: develop department heads and staff to ensure efficient and effective operations.
* Maximize revenue: optimize revenue streams and control costs to meet financial goals.
* Ensure compliance: adhere to legal requirements and regulations.
* Enhance guest experience: develop and implement strategies to improve guest satisfaction.
* Resolve issues: handle guest complaints promptly and ensure resolution.
* Build relationships: develop and maintain relationships with vendors, suppliers, and community members.
* Shape policies: participate in the development and implementation of hotel policies and procedures.
* Manage crises: develop and implement crisis management plans and protocols.
Qualifications
* Proven experience as a hotel operations manager or in a similar role.
* Strong leadership and management skills with the ability to motivate and develop staff.
* Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders.
* Strong financial management skills with the ability to maximize revenue and control costs.
* Strong knowledge of hotel operations and industry trends.
* Strong problem‑solving skills and ability to make decisions in a fast‑paced environment.
Benefits
* Employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme on their global portfolio (T&Cs apply).
* Shopping discounts—groceries, fashion, travel, utilities, days out, and holidays.
* Eye care.
* Free legal and money advice.
* Counseling sessions.
* Hospital and death benefit plans.
* Cycle to work scheme.
* Wellbeing tips and support fitness videos.
* Recipe ideas.
* Advice on keeping active and healthy living.
* Wellbeing podcasts and TV.
* Breathing exercises.
* 24/7 advice and support line.
* Team reward and recognition.
* Free meals on duty.
* Free parking.
Why Join Us?
Be part of a team dedicated to delivering exceptional guest experiences and ensuring smooth operations. If you’re ready to lead with expertise and make a significant impact, we want to hear from you!
Are you highly motivated and experienced in hotel management? We’re looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.
If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.
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