Responsibilities
* Provide frontline support and customer service to CodeBlue customers’ systems, applications and environments as defined in service level agreements.
* Perform initial triage and troubleshooting of tickets received via phone, email or directly into CodeBlue customers’ systems, applications and environments as defined in service level agreements.
* Manage communication with internal and external stakeholders to ensure appropriate levels of support are provided to CodeBlue’s customers.
* Assist with upkeep and maintenance of internal CodeBlue systems, applications and documentation.
* Frontline support.
* Ticket logging and management.
* Process adherence.
* Continuous improvement.
* Customer relationship management.
Qualifications
* Appropriate level of verbal and written skills.
* Ability and willingness to learn and take on new tasks and ideas.
* Can listen to and understand others points of view, issues, concerns and respond appropriately.
* Relevant level of MS Word, Excel, Outlook skills.
* Demonstrate good initiative and judgement.
* Effectively use time and resources.
* Demonstrates honesty, integrity, fairness and respect.
* Good standard of personal presentation.
* Contribute positively and proactively to the team.
* Effectively manage work-related problems, pressure and stressors.
* Provide excellent customer service.
* Willing to ask for help when needed.
* Have a Can Do, Will Do attitude.
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