Job summary Russell St Group Practice is a thriving GP Practice based near Reading Town Centre. The Practice has three sites with a patient population of 9,000. Currently we are seeking an Operations Manager who will oversee the day to day running of the Practice. The Practice comprises of a friendly team of clinical staff and admin staff. You will be supported by the Practice Manager and the Senior GP Partners. The location of the Practice is commutable both by bus and is within walking distance from Reading Town Centre. Main duties of the job The main duties of the role is to oversee the day-to-day administrative and operational aspects of the practice. To manage and coordinate all aspects of organisation and its functionality. To provide a high-quality service and ensuring compliance with healthcare regulations. Effective communication and collaboration with healthcare providers and administrative staff are crucial. Motivating and managing staff and optimising efficiency. Additionally, you'll oversee the operational efficiency and patient experience. Overall, the role is vital in maintaining the smooth operation of the practice and facilitating the delivery of high-quality patient care in a safe and effective working environment. Part of the role would be CQC management and you would be responsible for service improvement and the delivery of clinical and administrative areas in the practice. About us Russell St Group Practice has been established for many years and enjoys a healthy reputation with patients and the local Practices. Our working environment can be described as focused, dedicated and friendly. We have a number of staff who are very helpful and always willing to go the extra step. Date posted 14 April 2025 Pay scheme Other Salary Depending on experience Contract Fixed term Duration 1 years Working pattern Full-time Reference number A4865-25-0000 Job locations Russell Street Doctors Surgery 79 Russell Street Reading RG1 7XG Burghfield Health Centre Reading Road Burghfield Common Reading RG7 3YJ Coley Park Surgery 80 Wensley Road Reading RG1 6DN Job description Job responsibilities The role of an Operations Manager will be to oversee the day to day functions of the Practice. This will encompass managing reception staff and patient complaints. Ensuring all health and safety protocols are in place. Overseeing staff holidays and rota's, recording sick leave and conducting return to work interviews. Part of the role will also include ensuring all tasks on Emis are managed effectively. Other areas will also take into account managing QOF and service delivery. We are seeking a candidate who has previously worked in a GP surgery. Job description Job responsibilities The role of an Operations Manager will be to oversee the day to day functions of the Practice. This will encompass managing reception staff and patient complaints. Ensuring all health and safety protocols are in place. Overseeing staff holidays and rota's, recording sick leave and conducting return to work interviews. Part of the role will also include ensuring all tasks on Emis are managed effectively. Other areas will also take into account managing QOF and service delivery. We are seeking a candidate who has previously worked in a GP surgery. Person Specification IT Skills Essential Previous experience in delivering patient care. Good IT skills Desirable CQC knowledge Working in a clinical environment Qualifications Essential GCSE, or equivalent is essential Desirable HR qualification is desirable A-Levels Experience Essential We would prefer for the candidate to have experience in primary care and specifically GP surgery with knowledge of EMIS and AccuRx. Staff Management An HR background would be desirable. Desirable Human Resources Experience of working in primary care Experience of working in a GP practice Health / Safety Person Specification IT Skills Essential Previous experience in delivering patient care. Good IT skills Desirable CQC knowledge Working in a clinical environment Qualifications Essential GCSE, or equivalent is essential Desirable HR qualification is desirable A-Levels Experience Essential We would prefer for the candidate to have experience in primary care and specifically GP surgery with knowledge of EMIS and AccuRx. Staff Management An HR background would be desirable. Desirable Human Resources Experience of working in primary care Experience of working in a GP practice Health / Safety Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Russell Street Group Practice Address Russell Street Doctors Surgery 79 Russell Street Reading RG1 7XG Employer's website https://www.russellstreetsurgery-drswami.nhs.uk (Opens in a new tab)