Job Description
HR GO are looking for an experienced Mailing & Fulfilment Supervisor to join a well established operations team. In this role, you will be responsible for managing and delivering high-quality internal and external mailing and fulfilment services for our client and oversee a small team of permanent and temporary staff.
Job Purpose:
* To manage internal and external mailing and fulfilment services, ensuring efficiency, quality and compliance.
* To identify and implement best practice solutions that deliver cost-effective and market-competitive facilities.
* The job will involve both client and supplier facing contact.
* To manage a permanent small team base and resource accordingly.
Key Duties & Responsibilities:
* To review and establish best practice procedures and liaise with internal account management teams / clients.
* Keep up to date with Royal Mail / carriers rules, regulations and tariffs.
* To establish robust administrative procedures and documentation.
* Data management, involving mail merging.
* Management and monitoring of 3rd party mailing houses and relevant suppliers.
* Quality control procedures to ensure outstanding customer service.
* Management reporting.
* Account management responsibilities.
* Responsibility for all pricing and quoting of jobs through to invoice.
Experience
* Minimum two years experience in mailing, fulfilment and logistics management, including experience managing teams and supplier relationships.
* Proven experience in managing people, processes, or projects.
* Proficient in data management and reporting.
* Strong ability to manage pricing, quoting and invoicing processes.
* Excellent communication skills.
* Excellent organisational and administrative skills.
* Strong computer skills (Word, Excel)
* A flexible and proactive attitude.
For the successful applicant this will be a full time permanent role working Monday to Friday usually between day shifts of 8am - 5pm.
If this sounds like you please send your CV with a covering letter to