Overview
This is a newly created role and will combine your excellent account management skills with event planning and operations. You will be the main point of contact for clients, ensuring exceptional service, smooth communication and efficient management of your own portfolio of accounts. Alongside this, you will oversee the operational delivery of event services, working closely with all areas of the business to achieve results.
Responsibilities
* Develop and maintain long-term relationships with key accounts to foster loyalty and retention.
* Act as the primary contact for your portfolio of clients on a day to day basis.
* Prepare and lead client meetings, prepare agendas and ensure all relevant parties are present.
* Record, document and track client requests to ensure timely delivery at all times.
* Identify new business opportunities within existing accounts to drive revenue growth.
* Conduct regular business reviews with clients to assess performance, address concerns, and identify areas for improvement.
* Utilise Salesforce for tracking account activities, managing sales pipelines, and reporting on performance metrics.
* Analyse market trends and competitor activities to inform account strategies and enhance service offerings.
* Oversee planning and execution of events.
* Manage specific event orders.
* Pre event audits for stock and coordinate return of event items.
* Monitor Service Level Agreements (SLA's).
Experience
* Proven experience in B2B sales or account management, preferably within a similar industry.
* Strong analytical skills with the ability to interpret data and make informed decisions.
* Excellent communication skills, both verbal and written, with the ability to engage effectively with stakeholders at all levels.
* Commercial awareness and ability to identify new opportunities.
* Stock management experience.
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