Join the Alchemy & Cecily Team: Salon General Manager
Location: Berkhamsted, High Street
Job Type: Full-Time
Salary: Competitive + Commission + Team Bonus
Start Date: ASAP
Do you thrive in fast-paced environments where exceptional service and flawless operations go hand in hand?
Alchemy & Cecily, the award-winning fusion of luxury hair and beauty salons, are looking for an outstanding Salon General Manager — a true leader who can balance operational excellence with a passion for guest experience.
This is a highly responsible role that will be very rewarding for the right person. With multiple sites across our group and ambitious growth plans, there is significant progression available once you master this role.
It's a fantastic opportunity for someone with a can-do attitude, positive mindset, and a strong operational background — whether from salons or from other service-driven industries such as hotels, restaurants, or retail.
The Role
As Salon General Manager, you'll be the operational heartbeat of our Berkhamsted flagship, overseeing the smooth running of both Alchemy and Cecily. You'll inspire, support, and lead a talented team, ensuring every detail of the client journey is delivered with five-star precision.
Your responsibilities will include:
Operational Leadership
* Oversee daily salon and spa operations across two busy sites
* Ensure everything runs seamlessly — even when challenges arise (staff sickness, client concerns, rota changes)
* Maintain our high standards across ambience, cleanliness, hospitality, and presentation
Guest Experience Excellence
* Own the client journey from walk-in to check-out
* Deliver warm, personalised experiences with thoughtful touches and loyalty perks
* Handle client feedback with professionalism and care
Team Management & Coaching
* Lead, coach, and inspire a diverse team across both sites
* Hold the team accountable for KPIs (rebooking, upselling, retention) in a supportive, motivating way
* Build a high-performance culture with positivity and kindness at its core
Commercial Contribution
* Collaborate with Marketing on promotions, events, and retail initiatives
* Monitor stock, presentation, and product performance
* Report on performance and identify growth opportunities
What We're Looking For
You may already have been a salon manager — or you may have held operations management positions in hotels, restaurants, hospitality or other service industries where leading large teams and delivering exceptional guest experiences were at the heart of your role.
You'll thrive in this role if you:
* Have strong operational management experience in a fast-paced environment
* Stay calm, solutions-focused, and professional under pressure
* Bring a positive mindset and can-do attitude to challenges
* Have excellent people skills with the ability to inspire and hold a team accountable
* Are detail-obsessed and standards-driven
* Love creating exceptional guest experiences in beautiful environments
* Can commit to working every second Saturday and 1–2 late nights per week
What You'll Get
* A highly responsible, rewarding leadership role
* A beautiful, vibrant workplace in the heart of Berkhamsted
* A warm, collaborative team culture
* A clear path for career progression as our group continues to grow
* Tailored training and development opportunities
* Competitive salary + commission + team bonus (after 12 months)
* Generous staff discounts on treatments and retail
Role Summary
Title: Salon General Manager
Reports To: Group Operations Manager / GroupGeneral Managers Hair & Beauty
Direct Reports: Spa Team Leader (Cecily Day Spa) & Hair Team Leaders (Alchemy & I)
Hours: Full-time, including every 2nd Saturday and 1–2 late nights per week
Location: Berkhamsted High Street
If you're a superstar operator who can juggle the moving parts of a busy, luxury business while keeping clients and staff happy, we'd love to hear from you.
Click Apply Now to start your journey with Alchemy & Cecily.
Job Type: Full-time
Pay: £35,000.00-£45,000.00 per year
Benefits:
* Company pension
* Employee discount
* Store discount
Application question(s):
* Why does this role interest you?
Experience:
* Management: 5 years (preferred)
Work Location: In person
Reference ID: Salon Site Manager Berkhamsted