Overview
We’re looking for a compassionate and proactive individual to join our Supported Housing team as Support Officer based in Blackburn working with vulnerable adults and people affected by homelessness, including single individuals and families. In this vital role, you will provide tailored, person-centred support to help customers maintain their independence, build essential life skills, and work towards long-term housing solutions. You’ll empower people to improve their wellbeing, achieve their personal goals, and enhance their quality of life.
Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. We are committed to having a Diverse and Inclusive workforce and welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link: https://togetherhousing-group.my.canva.site/
Outline of key responsibilities
* Provide housing-based support to older, vulnerable and disadvantaged people, ensuring support is person-centred, flexible, and outcome-focused, tailored and adapted to each individual and to children. This includes both planned and responsive support (during working hours) and facilitating sessional support and group activities.
* Liaise, coordinate and collaborate with a wide range of organisations, agencies, internal teams and local community networks to identify and maximise the range of support available to complement the direct support provided.
* Identify support needs and risks for a wide range of vulnerable customers, which may include those displaying challenging behaviours or with complex needs. In conjunction with other services where appropriate, identify within risk assessments and support planning each customer’s personal goals, targets and outcomes to meet needs and address risks.
* Provide support to customers, which may include at times of crisis, responsive support as well as planned support. Where possible, identify strategies to reduce or prevent the likelihood of further needs arising. This may include practical assistance until such time as the customer is again able to cope independently and/or other arrangements are in place.
* Work with others on a multi-agency basis to facilitate and coordinate access to a range of services/networks in a person-centred manner, to meet the individual needs of customers and their children. This could include internal teams, adult health and social care, children’s services and other agencies and partners, with a focus on positive outcomes that promote independence, wellbeing, positive interventions and keeping people safe.
* To assist in facilitating and coordinating a range of leisure, recreational, educational, health, social and therapeutic activities, both by making connections with wider community networks promoting the culture of a supportive community within schemes, including developing schemes as “hubs” for the wider community.
We are looking for someone who has…
* A full UK driving licence and use of own vehicle.
* Experience of working in a customer-focused environment, especially with more vulnerable individuals.
* An awareness of safeguarding.
* Ability to cope with challenging behaviour/resistance in others.
* Excellent communication and inter-personal skills and an ability to be flexible, react well to changed circumstances.
In return, we are offering the successful candidate in the Support Officer role…
* Starting salary of £25,748
* 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
* A flexible working environment, with a range of family friendly policies
* Your working hours will be 37hrs per week, between the hours of 8am-6pm Monday-Friday.
* Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
* Wide range of technical, professional, and personal development training opportunities
* Attractive pension scheme
* Health and wellbeing benefits including access to GPs
* A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
* We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
* To view the full range of our award-winning benefits, see the Employee Benefits Link
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
Please ensure you fully answer the questions on the application form.
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