Senior Project Manager – Customer Solutions Reports to: Chief Information Officer Are you an experienced Senior Project Manager ready to lead high-impact technology programmes? We’re looking for a strategic, delivery-focused leader to oversee complex IT initiatives and drive successful outcomes for both customers and the organisation. About the Role As a Senior Project Manager, you will take ownership of multiple projects or programmes, ensuring they are delivered on time, within budget, and to the highest quality standards. You’ll play a key role in shaping delivery strategy, establishing governance frameworks, and aligning projects with organisational goals. Working closely with senior stakeholders, including C-suite executives, you’ll provide clear direction, manage expectations, and ensure transparency across all stages of delivery. You’ll also lead cross-functional teams, fostering collaboration and continuous improvement. Key Responsibilities Lead the planning and delivery of complex IT and technology programmes Define scope, governance frameworks, and delivery strategy Oversee resource planning, risk management, and financial performance Build strong relationships with senior stakeholders and external partners Provide clear, strategic reporting on progress, risks, and outcomes Ensure alignment between project portfolios and organisational objectives Drive continuous improvement and innovation in delivery practices Mentor and support project team members to build capability What We’re Looking For Proven experience managing multiple large-scale projects or programmes Strong leadership and stakeholder management skills, including C-suite engagement Excellent understanding of project governance, risk, and financial oversight High level of technical literacy with IT systems and infrastructure Expertise in project management tools such as Asana, Halo, or Monday.com Strategic thinker with the ability to adapt to evolving priorities Desirable Qualifications PRINCE2 Agile Practitioner ITIL 4 Foundation AgilePM Foundation or CompTIA Project Microsoft Certified: Azure Fundamentals (AZ-900) Understanding of public sector procurement, DfE frameworks, and MATs Why Join Us? You’ll be part of a forward-thinking organisation where you can influence strategy, lead meaningful change, and deliver real value. This is an opportunity to make a significant impact while developing both your leadership and technical expertise.