Overview
Pre Brief Clerk role at RetailChoice. An exciting opportunity with a leading DX/ RetailChoice team in London, England.
This active role supports the Shift Manager in completing daily driver pre-briefs to ensure high standards of customer service and driver compliance with operational processes.
We value team players and are committed to providing training and opportunities for career progression.
Role Summary
To support the Shift Manager in completion of daily driver pre-briefs to ensure high standards of customer service and driver compliance with all operational processes. This role is essential in ensuring our drivers are fully prepared on the road enabling them to give our customers the best service experience.
Key Responsibilities
* Ensure that all drivers report to pre-brief; structure driver returns to Service Centre so that customer delivery and collection performance can be effectively managed
* Complete performance management process with drivers including analysis of failed deliveries and collections for DXE Customers
* Conduct system-driven interrogation of Service Centre delivery and collection performance using DXNS databases
* Ensure returned documentation is correct and reconciled against what is expected to protect revenue and support accurate billing
* Validate that all assigned delivery and collection points have been attended according to schedule; challenge all performance exceptions prior to driver departure
Additional Information
This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.
Benefits
* Competitive rates of pay
* Holidays: 20 days increasing with length of service + bank holidays
* Long service recognition
* Enhanced maternity & paternity
* Company pension scheme
* Life assurance
* Employee assistance programme including 24/7 Virtual GP
* DX discounts portal
* Excellent opportunities for career progression
Qualifications & Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Administrative and Support Services
Location: London, England, United Kingdom
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